Frequently Asked Questions
It can be found at the bottom of the page, please read all.
NO. At this time, we do not offer shipping. All orders placed through our online store are available for local pickup only, at pop-up events announced in advance.
If you're not local to the Greater Toronto Area (GTA), Mississauga, Brampton and can't attend pickup events, we recommend holding off on your order until shipping becomes available or reaching out to us at Venicedesignz97@gmail.com to discuss options.
At this time, Venice Designz does not offer returns, exchanges, or refunds on any items. All sales are final.
Because we operate as a limited pop-up drop with limited stock on every item, we're unable to accept returns or process exchanges once a purchase is made.
While all sales are final, we do want you to receive what you ordered in good condition. If you receive an item that isdamaged, or defective,, please contact us at venicedesign97@gmail.com or via our store chat-box or Instagramwithin 5 days after pickup.
Click here to view our Shipping Policy.
You should receive an email with your order confirmation; details of the pick-up will be included. If you're unsure, we keep the pick-up date visible on our site and socials (Instagram: @venicedesignz). If you still have questions, send us an email.
If you're unable to attend the scheduled pickup:
- Contact us within a week before the scheduled drop to arrange a make-up pickup, if one is offered.
- Orders not picked up within 10 days of the missed pickup, without prior communication, will be cancelled, with no refund and forfeited.